Complaints Policy

I want to ensure that you are impressed with the service received.  If ever you are dissatisfied with the service be it specific, general conduct, alleged discrimination or costs, I encourage you at first instance to approach me so that we can work together to find a resolution. 

A complaint is defined as “an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or other detriment.” You have the right to complain about the service or a bill you have received. You may do this by telephone, e-mail or letter. Please include your full contact details, what you think I have got wrong and how you would like to see your complaint being resolved.

Mrs Harjit Sarang,

SURROGACY LAWYERS, Fountain Court, 2 Victoria Square, Victoria Street, St Albans AL1 3TF  

Tel: 01727 884688 :  Mob 07980 917882 E: harjit@surrogacylawyers.co.uk

I will acknowledge receipt of the complaint within 7 days and confirm how your complaint will be handled.  You will also be given timescales for initial and substantive responses.  Most complaints can be addressed immediately.  Others make take time to investigate.  However, I will deal with your complaint within 4 weeks.  In the unlikely event that the complaint cannot be resolved in house within 8 weeks, you have the right to complain to the Legal Ombudsman. 

The Legal Ombudsman is an independent and consumer focused ombudsman set up to resolve complaints about lawyers in England and Wales. Further details can be found on their website www.legalombudsman.org.uk. They can also be contacted on 0300 555 0333 between 9.00 to 17.00, in writing to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by email to enquiries@legalombudsman.org.uk.

The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

You will not be charged for making a complaint or the time that I spend in trying to resolve the complaint.